Frequently Asked Questions

Find answers to common questions about Pydium. Can't find what you're looking for? Contact us

General Questions

Pydium is a learning platform that helps parents understand exactly where their child needs help. Through short weekly quizzes, we provide clear insights into your child's strengths and weaknesses—organized in simple, color-coded reports that anyone can understand.

No. Pydium works alongside school and tuition. We don't teach—we reveal. Think of us as a diagnostic tool that shows you where to focus your child's learning efforts. Many parents use Pydium to make their tuition more effective by targeting specific weak topics.

Currently, Pydium is designed for students in Grades 4-10. We're continuously expanding to cover more grade levels based on user feedback.

We currently focus on Mathematics with comprehensive coverage from basic arithmetic to advanced algebra. We're actively developing content for Science, English, and other subjects. Subscribe to our newsletter to be notified when new subjects launch.

For Parents

After each quiz, you'll receive a one-page report that categorizes every topic into three groups: Below Average (needs immediate help), Average (needs practice), and Above Average (mastered). Each weak topic comes with recommended video lessons and practice suggestions.

Absolutely not! That's the whole point of Pydium. Our reports use simple language, color coding, and clear categories. No educational jargon. If a 7th grader understands percentages, you'll understand our reports.

We recommend one quiz per week. This frequency is enough to track progress without overwhelming your child. Each quiz takes only 15 minutes, so it fits easily into any schedule.

Yes! Your parent dashboard includes weekly progress graphs that show improvement in each topic. You can see which areas are getting better and which still need attention. It's visual, simple, and updated automatically after each quiz.

Pydium is designed to be extremely simple. If your child can use YouTube, they can use Pydium. The interface is kid-friendly with large buttons, clear instructions, and instant feedback. Most children find it more intuitive than their school's learning management system.

For Students

Each quiz takes about 15 minutes. That's it! We keep them short because we know students have busy schedules. The questions are focused on testing understanding, not filling time.

No! Pydium quizzes are designed to be low-pressure. You get instant feedback after each question, so you learn as you go. There's no pass/fail, no public rankings, and no judgment. Just you, the quiz, and helpful feedback.

When you get something wrong, Pydium shows you the correct answer with a simple explanation. For topics you find difficult, we recommend video lessons that break down the concept in an easy way. The goal is learning, not punishment.

Yes! You can retake any quiz to improve your understanding. In fact, we encourage it. The system tracks your best score and your improvement trend, so parents can see you're working hard.

Individual plan quizzes should be completed in one sitting (15 minutes). However, if you accidentally close the browser, your answers are saved for up to 24 hours so you can resume. For timed quizzes, the timer continues from where you left off.

For Schools & Teachers

Yes! We offer special school accounts with class dashboards, bulk student management, and detailed analytics. Teachers can see which topics the entire class struggles with and adjust their lessons accordingly.

School accounts include: (1) Centralized dashboard for all classes, (2) Individual student tracking across multiple groups, (3) Export reports for school records, (4) Custom quiz scheduling, (5) Integration with existing school systems (on request), (6) Dedicated support and training.

Not yet, but this feature is coming soon! Currently, teachers can assign from our pre-made quiz bank covering all major curriculum topics. Custom quiz creation will be available in Q2 2025.

Our content aligns with common international curricula including Cambridge IGCSE, American Common Core, and IB MYP. If you need alignment with a specific curriculum, contact us—we're happy to discuss customization.

Technical & Privacy

Pydium works on any device with a modern web browser: smartphones (iOS/Android), tablets (iPad/Android tablets), laptops (Windows/Mac), and desktop computers. No app download required—just visit our website and log in.

No. Pydium works fine with basic internet speeds. Quizzes load quickly even on 3G connections. Video lessons require slightly better speeds but will adjust quality automatically.

Absolutely. We take privacy seriously. Your child's quiz results, progress, and personal information are encrypted and stored securely. We never sell data to third parties. We never show your child's results to anyone except you (the parent) and authorized teachers (for school accounts). You can request data deletion at any time.

Yes! Students can review past quizzes to see which questions they got right or wrong. This helps them learn from mistakes. However, detailed analytics (progress graphs, topic mastery) are only visible on the parent dashboard.

Don't worry! Pydium auto-saves answers every 30 seconds. If the connection drops, your child can resume from where they left off within 24 hours. Already-answered questions are saved.

Pricing & Billing

We offer three plans: (1) Free Trial: 14 days, 2 quizzes, $0 (no credit card required), (2) Individual: $19/month for one student with unlimited quizzes, (3) Family: $39/month for up to 3 students. School pricing is custom based on size and needs.

Yes! We offer a 14-day free trial with 2 full quizzes. You can experience the entire platform—quizzes, reports, feedback—without entering payment details. No strings attached.

Yes. There are no long-term contracts. You can cancel your subscription at any time from your account settings. If you cancel, you'll have access until the end of your current billing period.

Yes! We offer a 30-day money-back guarantee. If you're not satisfied with Pydium in the first 30 days, contact us for a full refund—no questions asked.

Yes! Pay annually and save 20%. Annual pricing: Individual: $182/year (vs $228), Family: $374/year (vs $468). Contact support to switch to annual billing after signing up.

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. All payments are processed securely through Stripe, one of the world's most trusted payment processors.

Troubleshooting

Click "Forgot Password" on the login page. Enter your email address, and we'll send you a password reset link. Check your spam folder if you don't see it within 5 minutes.

First, try refreshing the page. If that doesn't work: (1) Clear your browser cache, (2) Try a different browser, (3) Check your internet connection, (4) Make sure JavaScript is enabled. If the problem persists, contact our support team with details about the device and browser you're using.

Reports are generated immediately after quiz submission. If you don't see yours: (1) Make sure the quiz was fully submitted (check your student dashboard), (2) Refresh the parent dashboard page, (3) Log out and log back in. If it's still missing after 10 minutes, contact support.

Yes! Go to your child's profile in the parent dashboard and update the grade level. Future quizzes will adjust automatically to the new grade. Past quiz results will remain unchanged for comparison.

You can reach us via: (1) Email: support@pydium.com (response within 24 hours), (2) WhatsApp: Click the floating chat icon on any page, (3) Contact Form: Available on our Contact page. For school/institution inquiries, email schools@pydium.com

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